Frequently Asked Questions
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product
What is the meaning of Clean Formulation?
Our products are clean & free of nasties like parabens, sulphates, essential oils, mineral oils, GMOs, phthalates or any other irritant that we know has the potential to damage your skin. We also maintain complete transparency by providing a full ingredient list on our website & packaging.
Do you test products on animals?
No. We do not test our products on animals. We are a Leaping Bunny-certified cruelty-free skincare brand.
Are your products vegan?
Yes. Our products are formulated without any ingredients derived from animals.
Are your products dermatologically tested?
Yes. Our products are dermatologically tested & proven to be safe for all skin types.
Is your product packaging recyclable?
At Dot & Key, we established the Empties Program whereby weencourage our consumers to send us back at least 4 Dot & Key empties, all of which we recycle in sustainable ways to generate less waste. Please note that we do not accept minis or tubes. Kindly read our Terms and Conditions for complete details.
How often do you restock your products?
Restock dates vary depending on product availability. Please sign up for emails or SMS text alerts & be the first to know when your favourite products are back in stock.
Do you offer free samples or gifts?
During any special sale event, we offer free samples & gifts with all orders. Please note that unless otherwise stated, all free gifts redeemed alongside a customer's orders are included till the stock lasts & are therefore not guaranteed. All samples, packets, stickers, and other products or merchandise are subject to change & availability.
Do you offer discounts & promotions?
Yes, from time to time we offer discounts & promotions. Sign up for our email or SMS text alerts to receive news on special offers.
order
Do you offer free shipping?
Yes, we offer free shipping on orders over Rs.299
What are your shipping rates?
Shipping is charged at Rs.49 below Rs.300
How long does it take to ship & deliver orders?
Your order is dispatched within 24 - 48 hours post ordering. It may take between 3-5 working days for you to receive your order.
Can I cancel my order?
Yes, you can cancel your order. Please read our cancellation policy to learn more about how to cancel your order.
Do you share the tracking details of the order?
Yes! You will receive your tracking details via email or sms, through which you can track your order until delivery.
Do you offer a return or exchange?
My order has arrived damaged. What should I do?
I have received incorrect items in my order. What should I do?
How many products can I order at one time?
Do you offer international shipping?
payment
What forms of payment do you accept?
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Is it safe to make online payments?
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How do I get the invoice for my order?
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How long does it take to process a refund?
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